Q: What is the company positioning and core background of Zhuohua Steel? A: Founded in 2016 and headquartered in Xi’an, Shaanxi Province, China, Shaanxi Zhuohua Steel Co., Ltd. is a core supplier of high-end industrial steel in China. We focus on serving key fields such as heavy machinery, aerospace manufacturing, petrochemical equipment and national defense industry. Integrating warehousing & distribution, precision deep processing and import & export trade, the ...

Q: What is the company’s warehouse scale and supply capacity? A: The company operates a 3,000-square-meter standardized steel warehousing base, permanently stocking over 3,000 tons of industrial steel in various specifications, covering high-end materials for aerospace, petrochemical, military and machinery manufacturing industries. Benefiting from Xi’an’s hub logistics advantages, we support rapid stock allocation, processing & distribution and import...

Q: How to contact your foreign trade team for professional and accurate service? A: Global customers can contact our foreign trade team via official channels around the clock. We provide 7×12-hour bilingual online services to respond to inquiries, provide accurate quotations, track orders and solve after-sales problems efficiently.Official Website: www.zhuohua-steel.comForeign Trade Hotline: +86 13319271195, +86 15692312187Business Email: sales@zhuohua-steel.com, ...

Q: What types of steel products can you supply? A: We supply a full range of industrial steel products including carbon steel, alloy steel, stainless steel, superalloy, titanium alloy, tool steel, bearing steel and spring steel. All products strictly comply with GB, ASTM, AMS, EN, JIS and other international standards. Customized production is available according to customer drawings, parameter indicators and special working condition requirements.

Q: Can you provide official material certification documents? A: Official Mill Test Certificate (MTC) is available for all shipment batches. We support EN 10204 3.1 factory certificates and can arrange EN 10204 3.2 third-party authoritative inspection certificates (extra inspection fees apply) to meet the requirements of high-end engineering and foreign trade customs clearance.

Q: How long is your quotation valid? A: Affected by fluctuations in steel raw material prices, our regular quotation is valid for 7 to 15 days. We can update the latest market price free of charge within the validity period to protect customer interests.

Q: What is your export packaging standard? Is it suitable for ocean shipping? A: All export products adopt international seaworthy moisture-proof and rust-proof packaging. Profiles and bars are bundled with steel strips and sealed with anti-rust paper and waterproof film. Steel sheets are fixed on solid wood or steel pallets for full protection against moisture, rust and collision, fully adapting to long-distance ocean transportation.

Q: How to handle product defects after receiving goods? A: Customers can provide product photos, videos and package traceability labels within 7 working days after goods receipt. Once confirmed as our production quality problem, we provide free solutions including replacement, rework and discount compensation. For damage occurring during transportation, customers shall report to the forwarder on-site during goods pickup.

Do you provide sample services? How to settle sample and freight costs? A: Steel sample service is available. Regular small-size samples are free of charge, with customers bearing international express freight. A small customization fee will be charged for large-size customized samples, which can be deducted from subsequent bulk formal orders.