After-sales Guarantee & Problem Handling

Q: How to handle product defects after receiving goods?

A: Customers can provide product photos, videos and package traceability labels within 7 working days after goods receipt. Once confirmed as our production quality problem, we provide free solutions including replacement, rework and discount compensation. For damage occurring during transportation, customers shall report to the forwarder on-site during goods pickup.

Q: Is slight surface rust on steel a quality problem?

A: The ocean shipping environment is high-humidity and high-salinity. Severe rust caused by damaged packaging and water ingress belongs to transportation risks. Slight surface rust with intact packaging is a normal industrial phenomenon and does not belong to product quality problems. It can be removed by simple polishing without affecting the mechanical properties and service performance of products. Dry warehouse storage is recommended after goods arrival.